Groupon commits to refunds and improved service after probe by competition watchdog CMA
Watch more of our videos on Shots!
and live on Freeview channel 276
Visit Shots! nowand live on Freeview channel 276
Discount voucher business Groupon has made commitments to offer refunds and improve customer service after a probe by the UK competition watchdog.
The Competition and Markets Authority (CMA) launched an investigation into the business in April amid concerns that it did not always provide customers with the refunds or other forms of redress they are legally entitled to.
In August, the CMA warned that it could be taken to court if it failed to change its ways.
Advertisement
Hide AdAdvertisement
Hide AdIt had highlighted concerns that Groupon was not responding “satisfactorily to customer complaints” and was not always giving customers appropriate refunds.
